We want you to be completely satisfied with your purchase from [Insert Store Name]. This Return & Refund Policy explains the conditions under which items can be returned or exchanged, and how refunds are processed.
1. Eligibility for Returns
Returns are accepted within 14 days of delivery. To qualify for a return:
The item must be unused and in its original condition
It must be returned in the original packaging, including all accessories and manuals
Proof of purchase (order confirmation or receipt) is required
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
Certain products are non-returnable, including:
Used or damaged E-Bikes
Customized or modified items
Clearance or final sale items
Gift cards
If you’re unsure whether your item qualifies, please reach out to us at [Add Email Here] before sending it back.
3. Return Process
To initiate a return, contact us at [Add Email Here] with your order number and reason for the return. Once approved, you’ll receive return instructions and a return address.
Important: Do not return any items without prior authorization, as unauthorized returns may not be accepted or refunded.
4. Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part (e.g., wrong item sent).
We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item without tracking.
5. Refunds
Once your return is received and inspected, we’ll notify you by email regarding the status of your refund. If approved:
A refund will be issued to your original payment method
It may take 5–10 business days for the refund to appear, depending on your bank or payment provider
Shipping charges are non-refundable unless the return is due to our error.
6. Exchanges
We currently offer exchanges only for defective or damaged items. If you need to exchange a product, contact us within 7 days of delivery with detailed information and photos if necessary.
7. Damaged or Incorrect Items
If you receive an item that is defective, damaged, or not what you ordered, please notify us within 48 hours of delivery. Include photos and a description of the issue so we can resolve it quickly.
8. Cancellations
Orders can be cancelled within 12 hours of placement, provided they have not yet shipped. After that time, we may not be able to stop the fulfillment process.
9. Need Help?
For any return or refund inquiries, contact our customer support team at [Add Email Here]. We’re here to make your return process smooth and fair.
Thank you for choosing [Insert Store Name] — we appreciate your trust and are committed to your satisfaction.
